Terms of service

These terms apply when you buy from Pawroom, operated by JTI Ventures AB. They apply to pawroom.se, pawroom.no, pawroom.dk and pawroom.fi. The terms shown when you place your order apply to that purchase. Your mandatory consumer rights remain unaffected.

1. Seller and contact

JTI Ventures AB
Company registration number: 559041-2358
VAT number: SE559041235801
Andesitgatan 6, 254 68 Helsingborg, Sweden
Email: info@jtiventures.se
Telephone: +46 10 641 20 22
Monday–Friday, 10:00–14:00 (Swedish time).

2. Orders

You must be at least 18 to order. Check the items, quantities, delivery address and total before confirming a purchase with an obligation to pay. We email an order confirmation; please save it. Contact us promptly if any information is wrong. If an item cannot be delivered, we will contact you and refund any payment for the cancelled item. We do not increase an agreed price without your consent.

3. Prices and payment

The currency is displayed next to the price and in checkout. Pawroom currently shows prices and order totals in Swedish kronor (SEK), including on the Norwegian, Danish and Finnish domains. Your bank may apply currency conversion charges. Prices for deliveries within the EU include applicable VAT. The order total and delivery charge are shown before you confirm the purchase.

Use one of the payment methods actually offered in checkout. Availability depends on the delivery country, currency, provider and order. Any provider-specific terms are presented when you select that method.

For Norway, Norwegian import VAT and any customs or clearance charges may be collected separately on import. These are not included unless checkout expressly states that they are. See our shipping policy before ordering.

4. Delivery

Our normal estimated delivery time is 1–3 weeks, unless a different time is agreed for the product. Goods are dispatched from Sweden. Delivery options, availability and charges are shown in checkout. We will tell you if a delay occurs. Statutory rights to require delivery or cancel because of delay remain unaffected.

5. Returns, withdrawal and defects

We offer a voluntary 30-day return period for unused goods in their original condition and packaging. This is separate from your statutory 14-day right of withdrawal. You pay the direct return shipping cost for a change-of-mind return; we pay necessary return costs for a valid defect claim or an incorrect delivery. See the returns policy for notification, deadlines and refunds.

All products have a one-year commercial guarantee from delivery, valid in Sweden, Norway, Denmark and Finland. It covers manufacturing defects and other faults that are not caused by misuse or normal wear. JTI Ventures AB, at the address above, is the guarantor. Contact us with your order number and a description of the fault to claim under the guarantee. We will arrange repair or replacement without charge; if that is not possible within a reasonable time, we will provide an appropriate price reduction or refund. This guarantee does not replace or shorten your statutory defect rights, which may last longer and can be exercised free of charge.

6. Product information and use

Check the product's dimensions, intended use, weight limits and assembly/care instructions before ordering. Follow the supplied safety instructions. This does not limit our responsibility for incorrect descriptions or defective goods. Illustrative room images are inspiration; the product page identifies the item being sold.

7. Personal data and website content

Our privacy policy explains how personal data is used. Using this website is not in itself consent to optional marketing or tracking. Website content belongs to JTI Ventures AB or its licensors. You may use it for personal shopping and to exercise your rights; other uses require permission unless allowed by law.

8. Complaints and applicable law

Contact us first so we can try to resolve your complaint. Swedish law applies without removing mandatory protection in the country where you habitually live. These terms do not require you to bring a claim only in Sweden or waive a court available under consumer law. Changes to these terms apply to future purchases.

You may contact Allmänna reklamationsnämnden (ARN) in Sweden where it can consider the dispute. For cross-border help, contact the European Consumer Centre in your country. The former EU ODR platform has closed.